Critical Care Program

Saving thousands of lives with our Critical Care Program

This Is What We Do


Our Critical Care Program has saved over
9,150 pet lives and our payouts since 2004 have
been a staggering

$3.7 million

PACC911 is renowned for its life saving Critical Care Program that allows our coalition partners to save hundreds of pets in jeopardy each year when veterinary costs would otherwise be prohibitive. With our help, rescue organizations partnering with us have a greater ability to come to the aid of those with critical needs who require extensive medical care.

Our influence has a huge impact on the homeless animals finding themselves in county shelters or in other precarious life threatening circumstances. These pets would not have had a second chance without our vital medical assistance.

Most of the animals featured on this website are PACC911 Alumni, saved with the help of our Critical Care Program. That’s Marvin in the photo above, he was one of the many rescued with our assistance.  See more miracles like Marvin under our Before and After Stories.

This is How Our Program Works

There are two resources available to our coalition partners to rescue animals in need

The Critical Care Program (CCP)

The Critical Care Program was started in 2012 with a generous grant from the Timothy T.  Day Foundation under their Lulu’s Fund. The program was then called The Lulu’s Angel Fund in honor of Lulu Day, the family’s beloved Pug. The purpose of the fund was to help PACC911’s 100 rescue partners to save lives of those animals who were victims of cruelty, abuse and severe medical neglect.

Veterinary costs were prohibitive before our program was implemented and most of these animals who had already experienced the darker side of humanity would not be afforded a second chance at life. Our fund made the difference and offered new beginnings.

In 2015 the Jontes family began to contribute to this program. Hundreds of additional lives were saved and the need to rebrand the program was evident. The Critical Care Program was born and newly introduced as our life saving program. Funding was pursued from multiple sources allowing the program to continue to grow, thus saving those in the greatest of need.

In 2017 added resources included the Lazin Alive and Well Fund, the Golden Angel Fund, the Lucy Legacy Fund and the Glimmer of Hope Fund. 2018 saw the arrival of the Safeway/Albertsons/Von fund (known as SAV) and a special incentive fund from Best Friends.

These entities all comprise the Critical Care Program and our efforts to continue to grow the program are ongoing.  Newly onboard for 2019 are the Pawprints on the Heart Fund, a contribution from Bari Mears, the Arizona Community Fund and the Petsmart Charities Medical Fund. 

Heidi’s Rescue Fund (HRF)

Heidi’s Rescue Fund offers our coalition partners relief from serious medical expenses for animals in their care as well as new intakes. It provides payouts of $1000 and may be used multiple times during the course of a year, with approval, as long as the fund is solvent.


Our deep thanks go out to Ginny and David Jontes for their generosity in providing us with this lifesaving program.

Now Retired, the Emergency Medical  Fund (EMF)
A Vital Part Of PACC911 History

The Emergency Medical Fund (EMF), retired at the end of 2018, was a vital part of our history. This resource saved the lives of 2,126 pets in need, allowing them to become adopted and beloved family members.

You’ll see references to the EMF throughout our website. It began way back in 2004, before we formally established ourselves as the Phoenix Animal Care Coalition (AKA PACC911).  

The EMF provided for our partners’ veterinary expenses, enabling them to save animals with costly conditions that they otherwise may not have been able to afford. There was a cap on how much was allocated to each coalition partner each year.  With our growth and the community’s increasing reliance on our help, we now have our more comprehensive Critical Care Program available to coalition members.

Our Emergency Medical Fund dispensed over $977,000 during its tenure.

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